Many people hear the words ‘Live Chat’ and think ‘Expensive’. However, it is possible to have a live chat service installed on your website that will allow you to communicate directly with your clients, and potential clients. The costs do vary depending on the business and the level of customization involved. That being said, with your input, you can have a ‘Live Chat’ option available on your site within a day or two, not weeks as you might have assumed.
There are many benefits to having a ‘Live Chat’ option available to your clients. First and foremost, it allows them to contact one of your representatives quickly, and with little effort. If no representatives are available (lets say it’s the middle of the night), then they have the option of leaving a message (which is then e-mailed to an address of your choosing).
Aside from the initial cost of setting up the ‘Live Chat’, there are very little, if any, maintenance costs. At Storm Code, our ‘Live Chat’ setup allows you to manage the Online Support you provide to your customers from any computer. You don’t need to outsource your technical support. You can run it easily from within your office.
In times of economic trouble such as this, it’s important to keep costs low. Take for example phone support. Not only does it tie up a phone line, but the person who is giving the support is pretty much incapacitated. They have to give their full and undivided attention to the person they are speaking with. With online chat support that is not the case. Computer users are used to multitasking and switching between several chat windows and e-mails. A user giving ‘Live Chat’ support can handle multiple chats at the same time, there-by increasing the amount of support available.
Demonstrations of the ‘Live Chat’ are available. Feel free to e-mail us with any questions, or if you would like a demonstration.